St.Vincent Salem Hospital was named as a 2013 PRC 5-Star Hospital in Observation and Swing Bed for Patient Perception at an awards ceremony held at the Hyatt Regency Grand Cypress. Healthcare leaders from across the United States gathered here to participate in the 2013 PRC Excellence in Healthcare Conference hosted by Professional Research Consultants, Inc. PRC is a nationally-known healthcare marketing research company headquartered in Omaha, Nebraska.
The 5-Star Award is given annually to healthcare facilities that score in the top ten percent (at or above the 90th percentile) of the PRC national client database for the prior calendar year. This award is based on the percentage of patients who rate the St.Vincent Salem Hospital Medical/Surgical Unit “Excellent” for the Overall Quality of Care question.
This 5-Star research is conducted to obtain the opinions of the patients at St.Vincent Salem Hospital via a confidential survey to assess their perceptions of patient care. The healthcare facility uses the research findings to continuously improve and enhance patient satisfaction. “We are thrilled to present St.Vincent Salem Hospital with this National Excellence in Healthcare Award,” said Joe M. Inguanzo, Ph.D., President and CEO of Professional Research Consultants. “It was through their hard work, dedication and determination that they have made their facility a better place for the entire community. In the past 33 years we’ve never seen hospitals more determined to exceed customers’ expectations than the hospitals we recognized this year. It speaks to their passion that St.Vincent Salem Hospital is among the best of the best.”
“The staff at St.Vincent Salem Hospital always strives to provide excellent care for all of our patients,” stated Mia Williams, RN, Medical/Surgical Unit Manager. “This award is proof that our patients appreciate the level of care they received while in our facility, and for that, we are grateful.”
“This is the second award the hospital has received this year,” stated Administrator, Dana Muntz. “Earlier this year, we were also named a HealthStrong™ Award Winner for Excellence in Efficiency by the Indiana Rural Health Association. We are proud to be recognized for our performance on so many levels.”