St.Vincent Salem has earned a prestigious 5-Star award from Professional Research Consultants (PRC). PRC is a research marketing firm dedicated to the improvement of healthcare nationwide. The marketing firm is guided by five core values: Quality, Service, Collaboration, Innovation and Growth.
St.Vincent Salem, a member of Ascension, the nation’s largest Catholic and non-profit health system, was named the 2015 PRC 5-Star Hospital in Inpatient Services – Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) – Responsiveness of Staff for Patient Perception.
The 5-Star Award is given annually to healthcare facilities that score in the top ten percent (at or above the 90th percentile) of the PRC national client database from the previous calendar year. This award is based on the percentage of patients who rate the St.Vincent Salem’s inpatient services as “excellent” for the responsiveness of staff.
“We are proud to be honored by our patients and community to be recognized as a 5- Star hospital,” said Dana Muntz, St.Vincent Salem Administrator. “We make every effort to ensure that our patients receive the highest quality of care and will continue to remain committed to those we serve and our community.”
The 5-Star research includes a confidential survey of St.Vincent Salem patients to assess their perceptions of patient care. The faith-based hospital uses the research findings to improve and enhance patient satisfaction.
“This recognition captures what we strive for every day – keeping the quality of care provided to patients at the core of everything we do,” said Mia Williams, RN, Inpatient Unit Manager at St.Vincent Salem.
In 2013, the St.Vincent Salem Inpatient Unit was also recognized by PRC for the 5-Star Award for Observation and Swing Bed (short-term skilled nursing care and rehabilitation services in the hospital setting) for Patient Perception and, was named a HealthStrong™ Award Winner for Excellence in Efficiency by the Indiana Rural Health Association.